Citibank does not send you email asking for your Citibank Online User ID and password, other types of password/PIN or other sensitive information. Please click here for more information on fraud prevention advice.
In light of recent news reports regarding telephone scams, Citibank reminds clients never to disclose their personal data or bank account details to unsolicited callers or pre-recorded voice message phone calls requesting such information. Please click here for the important notice on unauthorized calls.
If you have received suspicious emails / calls purporting to be from Citibank, please contact us immediately by calling our 24-hour CitiPhone Banking at (852) 2860 0333, then press 2*2#0#1 to verify the sender’s / caller’s identity.
To enhance online banking security, input of Online Authorization Code (OAC) will be required for rewards redemption starting from March 22, 2015. The OAC will be sent to your registered mobile phone via SMS when you redeem rewards.
For enhancing your browsing experience in our website, please click here for more about browser compatibility information. Please note effective January 11, 2015, Citibank Online will no longer support old version of browsers such as Internet Explorer 6.
We also recommend you clearing the browser cache occasionally and relevant guidance can be obtained here.